Shipping and returns

Last updated: 18 October 2026

1. Delivery time

All our products are personalised and made to order. The estimated delivery time is 15 to 20 working days from payment confirmation. This period includes production of the item and transport to the address provided.

Delivery times are estimates: during periods of high demand (sales, Christmas, kit launches) or for reasons unrelated to transport, delivery may be slightly delayed.

2. Delivery area

We deliver to Spain (mainland, Balearic Islands, Canary Islands, Ceuta and Melilla) and to all of Europe. If your country does not appear during checkout, write to us at info@newnowweb.com before placing your order.

3. Delivery charges

Delivery charges are calculated and itemised before you confirm your order. Mainland Spain and Balearic Islands: €4.95. Canary Islands, Ceuta and Melilla: from €12.95. Rest of Europe: €4.95. Delivery is free on orders of €60 or more.

4. Order tracking

When your order is dispatched you will receive an email with the tracking number so that you can check the delivery status on the carrier’s website. Please note that tracking may take between 24 and 72 hours to become active after it is issued.

5. Delivery address

It is the customer’s responsibility to provide a complete and correct delivery address (including floor, door and a contact telephone number). Redeliveries resulting from incorrect or incomplete addresses, as well as orders returned due to repeated absence of the recipient, may incur additional charges payable by the customer.

6. Customs surcharge and customs

Our products are made outside the European Union. To cover import formalities and duties, we apply a customs surcharge of €3 per order on deliveries to Spain and the rest of the European Union, which is itemised as “EU customs surcharge” before you confirm your order.

For deliveries to the Canary Islands, Ceuta and Melilla, due to their special tax regime, customs or the carrier may ask you to pay an import tax or duty at the time of delivery. If this happens, pay it and write to us at info@newnowweb.com with the receipt and your order number: we will refund that amount to you; we bear the cost.

For deliveries outside the European Union, any customs duties or import taxes of the destination country shall be borne by the customer, unless otherwise stated during checkout.

7. Delivery issues

If your order arrives damaged, point it out to the carrier at the time of delivery if possible and let us know within 7 days of receipt, with photographs of the product and the packaging, at info@newnowweb.com. If your order does not arrive within the estimated time, contact us and we will open an investigation with the carrier.

8. Split deliveries

If your order includes several items, they may be sent in separate parcels with different delivery dates, at no additional cost to the customer.

9. Contact

For any queries about your delivery: info@newnowweb.com, quoting your order number.